Customer Testimonials in Havelock NC
I was very impressed by the service we received at Riverside Ford. My mom was traveling out of town and her 2019 Expedition overheated. Richard made sure they brought it into the shop on very same day and had it ready to pick up the next day. They were honest, helpful, fairly priced and did not try to take advantage of my mom while she was in need. I highly recommend Riverside Ford!!
Tay is the sales rep that got me into my new F-150 XLT. He’s a very personable guy and very straight forward on getting you the best deal possible. His passion for cars and no-BS approach is why I’m HIGHLY recommending Riverside Ford to anyone looking for their first or next vehicle. Beyond the sales rep, the Riverside team made financing very simple and ensured I had all the information necessary to purchase my vehicle. Bottom line, it was a lot less of a headache than buying my previous vehicle. Thanks again Tay and the Riverside team!
The best dealer experience we’ve ever had! Tae and Chris did a great job on everything! Would definitely recommend anyone to give them a shot! Will be buying from here from now on and we live 2 hours from here!
We had a wonderful experience at Riverside Ford! Tayshawn went above and beyond to help us find the perfect vehicle for our needs. He made the entire process quick, easy, and stress free!!! We were in and out in no time! We couldn’t be happier with our experience and highly recommend Tayshawn and the team at Riverside Ford!
My salesman Tay did a great job working with me!
★★★★★ I had a great experience purchasing my F-150 King Ranch at Riverside Ford in Havelock. Tayshaun was helpful, professional, and made the whole process easy. I’m grateful for the excellent service and now I gotta come up with a few extra errands. Highly recommend!
Had a wonderful experience with Albra, Chris, and Matt! Albra was absolutely awesome from start to finish! A huge thank you to everyone for going above and beyond, especially for staying late to help with financing and making sure everything was taken care of. The entire process was smooth and stress free. What I appreciated most was never feeling pressured and feeling respected throughout the experience.
Tayshaun and Chris were fantastic. They went above and beyond to meet me where I needed on trade and price. I highly recommend them and the Riverside Ford team.
I was super happy with my experience at Riverside Ford. We bought a Ford Maverick and a Bronco Sport in the same week! Our salesman, Albra, was helpful and not pushy at all. The whole team was excellent! We loved the small-town feel of this dealership. Highly recommend!
Albra was wonderful to work with he made buy our Ford Expedition quick, easy and stress free. This is our second purchase with Riverside Ford we will definitely be using Albra and Riverside again. I highly recommend!
Albra did it again!! Exceptional individuals with great family values!! Thank you again, Albert, for helping me find something for my wife that fit our needs, our cost, and most important Thank you for treating us like family, as always, forever loyal customers to Riverside Ford Special thanks to Chris and Matt as well for their help. An outstanding team doing outstanding work!!
Albra made buying my Kona such an amazing experience!!! If you're buying from Riverside Ford, Albra is the salesman you want.
Albra Stocks helped me find my perfect car!! Had everything ready for me and made it a smooth and easy process!
Great communication and fast process. Highly recommend
We had a really great time shopping here recently and worked with Albra. He’s the guy to see if you’re unsure on the buying process and is happy to answer any size question! Everyone here was kind as well as knowledgeable.
We worked with Mr. Albra Stocks and he made the whole car buying process from start to finish memorable. We were unsure on the process of working with a dealership and he helped out a lot and would work with him again! Thanks Albra
Richard, in the Service Department, went above and beyond with the service of my vehicle. He tracked all the issues with my vehicle and updated me daily. My F-150 is running great! I did not have to worry or call, they called me. When parts were delayed, Richard informed Chris Biondo and Albra Stocks and they went out of their way to provide a loaner vehicle so I was not stranded. All the staff at Riverside Ford are professional and caring and treat you like family when you arrive.
Albra Stocks, the salesman, and the whole team went out of their way to go get the vehicle we were asking for. They do not push you into a vehicle, they only work with what you are asking for. They worked with us on the trade-in vehicle to ensure we received the best price possible on our new vehicle. We have purchased multiple vehicles from Riverside Ford and I highly recommend them for their professionalism and service.
Albra was an amazing sales person! 10/10 would recommend:)
Chris and Albra made it easy with the purchase of our 2026 F250.
Friendly and helpful staff. Clean and comfortable waiting area.
Albra Stocks was wonderful to work with! He made our car buying experience seamless!
Awesome people to work with definitely recommend 👍
Albra and Riverside Ford are exemplary with excellent communication, transparency, value and service. The vehicle purchase was one of the easiest, quickest, and painless I've ever experienced, so I highly recommend to all!
Worked with Mr. Chris, Mr. Albra, and Mr. Mathew. These guys are amazing!. No pressure, lots of patience, very informative, gave me a good trade value for my car, listens and made sure everything is what I wanted from price to vehicle that makes sense for my needs!. Will be back for more business and will send as much ppl I can because I know theyll take care of them very well like they did with me! Thank you again!!!
Albra made buying my new vehicle an excellent experience. He was professional, knowledgeable, and never pushy. He took the time to answer all my questions and made the process smooth and stress-free from start to finish. Even after the sale, he followed up to make sure everything was going well. Highly recommend Albra to anyone looking to buy a vehicle!
Just purchased F-250 from Riverside and love the truck! Although it took longer than expected to deliver order (not Riverside’s fault), the Riverside team was great to work with especially Albra Stocks. Recommended by a friend, Albra was very knowledgeable helpful and attentive throughout entire process. Really impressed with his genuine, low pressure approach - highly recommend.
I WOULD GIVE NO STARS IF I COULD!!!!
We brought our vehicle to Riverside Ford for an official A-pillar factory safety recall and a resulting water leak. This service department botched the federal recall repair three separate times, resulting in two separate water leaks. Rain water dripping in and then again 4 inches of standing water flooding our passenger floorboard.When the trim was later examined, we discovered the ultimate proof of sloppy workmanship: the technician had trapped blue painter’s tape directly underneath our weather seals. This paper tape completely ruined the rubber seal and acted like a sponge, funneling ... Read More Google - Jul 19, 2026
Riverside Ford and their sales person Albra Stocks, located in Havelock, NC has just helped me get the car of my dreams.Albra, in my 20 plus years dealing with Ford, is the most professional and helpful person I have encountered. He is thoughtful, knows more about the Auto trade than I have seen in the past with other dealerships...He found just the car I have wanted, and Chris and Albra made it happen for me...I'm delighted, and they have been very flexible in all aspects of the purchase and mine was complicated....THANK YOU Riverside Ford J ... Read More Google - Jul 8, 2026
The salesman and the sales manager both answered all my questions. I was able to come to an agreement on the price and we purchased the Maverick XLT truck over the phone. The next day we drove to Havelock to pick it up. The salesman took his time and explained the truck's features to my daughter and we drove away satisfied.
I recently purchased a 2024 Chevy Malibu from these guys, my experience was quick and easy. Aubrey was extremely helpful and communicative! When my check engine light came on the general Manager Chris couldn’t have been more helpful. I brought it in to get checked out, when they couldn’t fix it Chris scheduled an appointment at another dealership immediately! When the bill came for the services to fix it, Riverside Ford paid for it in full. I was extremely taken care of and I couldn’t have asked for a better experience with purchasing my first car! I will ... Read More DealerRater - Jul 4, 2026
Aubrey was AWESOME! The customer service at Riverside Ford in Havelock, NC was truly 100%. As a first-time car buyer, I was nervous and honestly didn’t know what to expect, but Aubrey made the entire process easy, smooth, and stress-free from start to finish.
He took the time to explain everything to me and walked me through the first-time buyers program step by step. He was patient, knowledgeable, and never made me feel pressured or rushed into making a decision. Instead, he made sure I was comfortable and understood every part of the process.
Thanks to Aubrey, I was able ... Read More Google - Jul 1, 2026
I cannot express enough how fantastic my recent vehicle purchasing experience was at Riverside Ford in Havelock. From start to finish, this was hands-down one of the best dealership experiences I have ever had, and it is entirely thanks to Mr. Albra Stocks.
From the moment we started working together, Mr. Stocks demonstrated outstanding professionalism. He is incredibly knowledgeable, patient, and deeply respectful of his customer's time. What stood out the most was his absolute transparency and honesty throughout the entire process—qualities that can be rare in this industry but make a world of difference.
Mr. Stocks made ... Read More Google - Jul 1, 2026
From the moment I walked in, Albra made the entire experience comfortable and enjoyable. His warm personality immediately put me at ease, and he treated me with kindness and respect throughout the process. What stood out most was his transparency—he was upfront, honest, and took the time to explain everything clearly without any pressure or sales tactics. His communication was outstanding, keeping me updated every step of the way and making sure I always knew what to expect. He truly went above and beyond to make the car-buying experience smooth and stress-free. I highly recommend him to anyone looking ... Read More Google - Jun 30, 2026
Brandon made the buying experience super easy, helped out with travel and got us into not only the vehicle we wanted, but also at an amazing rate!! I highly recommend to anyone looking for a new or used car!
Just got my 2014 Ford F-150 king ranch from Albra thanks again man couldn’t recommend you enough to anyone looking to get a vehicle.
Shout out to Albra! He’s a great upfront guy and very honest! Riverside Ford has my business, quick and easy out the door. Looking forward to racking up many miles on our Expedition.
Edit: 3 months go bye and the A/C stopped working, was quoted almost 5K to fix. Hopefully they didn’t know the system was leaking when it was sold to us. But they should pressure check the A/C system on used vehicles and be sure it holds before selling a used vehicle with a clean bill of health.
The riverside service team also quoted both ... Read More Google - Jun 9, 2026
The Riverside Ford Team at Havelock certainly won my business by providing great advice and no "Hard Sell". Special thanks to Albra Stokes - great service, thank you!
Still waiting for a call from Riverside Ford to schedule my covered repair from the extended warranty policy that I purchased through Riverside Ford.
Reached out on a Friday afternoon after finding a vehicle I had been looking for and it could not have gone any easier. Got all the paperwork done and delivered my new vehicle on a Sunday. Highly recommend Riverside Ford.
I am completely satisfied with Riversides service department. The best service department around
Albra was wonderful once again in helping us with the purchase of our new Ford Maverick! We have dealt with him in the past and this is the 3rd vehicle we have purchased through him. He is personable and listens to your wants and needs to provide the best outcome possible. Highly recommend Albra, thank you again friend!!
He was professional, honest, and never pushy. He answered all my questions, helped me find the right car for my budget, and made the whole process smooth and stress-free. Definitely recommend asking for him if you’re looking for a vehicle!
Nice guys to deal with.
I had hoped this would be a little different but it was not the experience I had hoped for. I have bought a few automobiles in my lifetime, and the process has not improved. The smoke and mirrors routine is still there and the instant process on service monopoly is worse than ever. The intimidation factor we are trying to help you protect your investment. Roughly an hours time is not enough time for me to trust that you have my best interests at heart.
Great Team!!
Good folks to buy a truck from. Straight shooters, no drama.
This dealership was inviting and didn't try to push the vehicle sale. They were also easy to talk to and listened. I'd definitely recommend to future customers.
I’ve now purchased my fourth vehicle from Riverside Ford, and my third working with Albra Stocks, and I can honestly say the experience keeps getting better every time. Albra always makes the entire process smooth, straightforward, and stress-free. He really takes the time to make sure everything is handled the right way and that I’m comfortable every step of the way.
Matt Belk also made the paperwork side of things quick and easy, which is something you don’t always find when buying a car. On top of that, GM Chris Biondo runs a great operation—everyone there ... Read More Google - Apr 22, 2026
Very professional and courteous service from the start. I would definitely recommend visiting them if your looking a vehicle.
They were super nice and made me feel at ease throughout my car buying process
Hands down the best vehicle-buying experience I’ve ever had. Riverside Ford in Havelock, NC treats you like family, not just another customer walking through the door.
Alec Livingston was outstanding from day one. He helped me purchase my 2026 Ford Ranger Raptor and made the entire process easy, straightforward, and actually enjoyable. He’s knowledgeable, patient, and truly cares about getting things right.
Chris Biondo, the General Manager, checked in throughout the process and made sure everything ran smoothly. You can tell he genuinely cares about his customers and his team.
Matt Balek, the Business Manager, made the paperwork painless ... Read More DealerRater - Feb 19, 2026
Santa came a day early and delivered a fabulous new sleigh for me to enjoy. I couldn’t be happier with the sale and the service. Thank you, Abra, Latasha, and Ari. Y’all are the best!
Very disappointing experience. Poor communication, unprofessional behavior, and a complete lack of transparency. I was trying to trade in a car, and they never clearly explained how much the trade-in was worth or how it affected the monthly payments. Basic details should not be this difficult to get. I would not recommend this dealership to anyone looking for an honest or smooth car-buying experience
Was the most painless sales experience I have had in a while. Salesman was pleasant and helpful as were the managers.
Albra Stocks did an excellent job working with me to make my truck purchase great!
Riverside Ford was fantastic! I was a first time buyer. Alec,Chris,and Matt took care of me and I was able to purchase a 2020 Ford Ranger XL Super cab turbocharged. I fell in love with the truck, these guys made it affordable for me any future purchases I'm going only to Riverside thanks again!
This place is not what it used to be for vehicle service. Since coming under new management/ownership in the last year, they now try to “sell” you services rather than provide the service that your vehicle needs. Rather than a phone call or in person description explaining what needs to/ should be done to your vehicle and why, you get a link to an online portal where they recommend services with a generic abstract description and (maybe) a photo. I believe that this change was made in attempt to get customers purchase more unnecessary services for their vehicle. I ... Read More Google - Jul 8, 2025
Amazing service, they went above and beyond to get me into the car I wanted!
Always a pleasant experience. Fair deals and professional employees. My wife and I have purchased several vehicles from the dealership and will continue to do so in the future.
Terrible service department. Had to call manufacturer multiple times because it took them an entire month to get recalled door locks after service manager tried to weasel out of a RECALL. To top it all off my back passenger door handle was broken during the repair and they did not replace it every time you pull on it it pops off. The only reason I haven't brought my car back to have the handle fixed is because the service manager is so damn smug I'm afraid I might leave in a set of handcuffs.
Sales rep not pushy, very helpful. Took care of our needs all in one session.
Albra found the exact vehicle we wanted and complete all the paperwork in less than an hour! This has been the most stress free vehicle purchase I have ever had, second brand new Ford (last vehicle was a 2019 Ford F150 XLT Sport in California). Thank you again! I will only shop at Riverside Ford now!
Bill Spinola was our go to man at this dealership. He is gone and so are we. We were lucky enough to find him at another ford dealer. Where Bill goes our business goes. Goodbye Riverside. You are no longer our go to dealership
Do not trust the service manager.
Total loss of confidence in the service department. Had two engine light events that triggered my Ford app notification, but they couldn’t find a code via OBDII. Hmmm. Still was charged the diagnostic fee.
Honest and easy to deal with dealership! Made me feel welcome after driving 6 hours! Thanks again!
Albra was my salesman, he guided me through my entire buying experience. He was patient and answered all my questions! I didn’t understand the Ford Pass process but he helped me set up and walked me through so I could understand how to work my vehicle! Albra is the best salesman that I know!!!
Their staff and their service people are great. They are all very professional and polite.
Very slow at getting your vehicle repaired. It's been over 2 weeks and vehicle has not been touched.
Riverside Ford will be getting all my business from now on & will be going to see Albra! He made the process as easy and smooth as possible and any issues he made them right! Top notch dealership!!!
My experience with Riverside Ford has always been Top Notch. I have purchased two vehicles from Riverside Ford and the reason why is that they genuinely care about the customer. If the vehicle is not right they want sell it you and they stand behind all there vehicles 100%
Alba and the entire team were excellent to work with..this is our third purchase with riverside and they went above and way beyond to ensure our happiness with our purchase
Ive had mixed experiences with this mechanic shop. They were not able to correctly perform the alignment I had requested to get done. They had said they needed parts shipped from Japan, and was told by Joe that my vehicle was made in Japan (which it's not) it's a DSM vehicle made and manufactured in America. Said he could only get the parts from Japan. Took them 3 weeks to do a half a** alignment, didn't fix the problem, and only sold the parts to me they had purchased. It's funny, cause I literally took it to ... Read More Google - Sep 14, 2023
Haven't had the best experience with my Ford F150 or Riverside Ford. I own a 2019 F150 bought new in 2020. In three years, I've had to replace the battery and put two new sets of tires on it. First set was six months after owning the truck because it wasn't properly aligned from the factory. Now my A/C condenser went bad and had a leak. Around $900 to replace the A/C condenser on a 3 year old truck. To add insult to injury, one of the Riverside technicians backed another truck into my rear quarter panel while there ... Read More Google - May 25, 2023
Riverside ford made buying a car easy. They were very knowledgeable on the specific car I was looking for and were able to answer all my questions. The financial side of buying a car was also painless
Very easy to purchase. Salesman was great. We love our new truck! Recommend this dealer
Great service awesome staff. I enjoyed my whole experience with this company and I would highly recommend anyone looking to purchase their next vehicle.
I am over this place the service manager is a real piece of work anyway go down to lookout and as you can clearly see by their response no attention to detail I told the guy on the phone exactly what I had and this was a problem before when I wanted my tires rotated again over it and it's spelled Johnnie
This is the 2nd vehicle I have purchased from Riverside Ford and 5th vehicle overall from a Riverside dealership. I walked in the store already knowing what I wanted, they got me in the truck for a test drive and with in 45 minutes we had come to an agreement and I was signing paperwork. I was in and out of the dealership with my new vehicle in about 2 hours, one of the best car buying experiences I've ever had.
My experience with Riverside Ford was very pleasant, they were able to put into a new car minus the hassle if you’re in Tw greater Havelock
I am really happy with my new Rav4! Albra Stokes was my salesman and he was very patient with me on deciding the right vehicle, and making sure that I was happy with my decision! I highly recommend Riverside Ford.
Great dealership! From the moment i drove up and I will be happy to do business with them again!
I brought a car from riverside ford about 3 years ago still have the vehicle. I went to trade the vehicle in the report disclosed multiple air bags deployed. Was not able to trade the car in. Call riverside ford because we were not aware of the damages up front now it would be negative equity to trade the vehicle. Spoke to Chris the general manager of riverside he was not willing to accept the negative equity to get us in another car he was only concerned about the mileage, had the car not shown multiple air bags deployed we would ... Read More Google - May 2, 2022
Very friendly and professional not pushy at all. I would definitely come back to look for my next car as well.
(Translated by Google) Not good. The salespeople are very friendly and promise a lifetime warranty, but that's just a gimmick. When you need the warranty, it has many exceptions they don't explain, and the service department, especially the manager, is very inefficient. They don't care about your car. I've been waiting a month for a solution for my Mustang, and they haven't called me or fixed it. BEWARE OF THIS DEALER!
(Original)
No bueno, los vendedores te dan un trato muy amable y te prometen garantia de por vida pero eso es un gancho, cuando ... Read More Google - Mar 16, 2022
I posted a 1 star review. The general manager called me and tried to get me to change my review. After that day I have been given the run around as to if they would be able to repair my transmission. The whole time they already knew that they didn't want to service my vehicle. I call to order the parts the general manager pretty much directed anyone that I spoke to to talk to him. He said he would call me back. I called him back for him to tell me that he's going to pass on working ... Read More Google - Jan 26, 2022
Changing and updating. The customer Service lady and manager were very kind and helpful in figuring out what went wrong but I will say if you go here you definitely need need to double and triple check everything with them because there was a lot of confusion and miscommunication. Went in to get breaks checked due to them sounding absolutely terrible nothing was fully clear to me when paying for it other than the guy saying that one of the back ones where really bad. Heading home it started sounding bad again. I called to double check what was replaced ... Read More Google - Nov 21, 2021
they are the nicest group of gentleman my husband and myself every dealt with for a vehicle. I wish I would have waited and got something from them. I had just bought a new vehicle and that dealership has treated us so ugly and unfair. These guys were so polite and went over everything in such detail and even ordered my husband the second key and a insulation underpanel for the truck that was messed up at no charge. I feel a lot of there ways they treat customers is because they are older employees and no what is expected ... Read More DealerRater - Oct 12, 2021